Frequently Asked Questions
Most frequent questions and answers
Where can I download the latest update?
The easiest way to update is to click the big blue button in your Receipt. However, that only works if you still have your receipt. You can always request a copy of your receipt by emailing email@example.com.
The 2nd easiest way to update is to click the product image in any of the emails I occasionally send out. That’ll take you to the same page that clicking the blue button in your receipt will. However, this only works if you haven’t unsubscribed.
The next way to update is via your Gumroad Library. However, this only works if you were signed in to your Gumroad account when you purchased ChordieApp. Visit the Following link after signing in..
- Click on ChordieApp in your library.
- Explore the buttons that appear after clicking on the product to see all of the files you can download along with your receipt, which has your license key on it.
- if you don’t have a Gumroad account, scroll to the next FAQ entry and follow those instructions instead.
I don't see the app in my Gumroad Library!
If you already purchased the app, here are Gumroad’s instructions on how to add it to your Library.
- Go to the download page of this product. You can find this download page link in the receipt we emailed you after your purchase. You can also try going to the URL of the product. If you don’t know the URL, simply go to Google.com and search for the name of the product and “gumroad”
- On the download page, there’ll be an “Add to library” button. You can click that to add it to your library, and then it’ll show up here: gumroad.com/library
- It was bought with another email. You can confirm this by looking up the email receipt, and seeing the address it was sent to.
- It was bought when you were logged in under another one of your accounts.
How many computers can I install ChordieApp on?
Why can't I open the app in OSX?
If GateKeeper is preventing ChordieApp from opening, you can open it by right-clicking on the app and selecting ‘Open’. You can also go to System Preferences -> Security and allow it to run there.
I can't authorize the app!
Copy your license key from your receipt exactly as it appears on the receipt.
Be sure to enter your email address exactly as you entered it during purchase, including any capitalization.
‘User@gmail.com’ is NOT the same as ‘firstname.lastname@example.org’!
I can't find my license key!
It’s on your receipt! You can also find it in your Gumroad library.
See “Where can I download the latest update?”
Click on ChordieApp in your library to see your receipt which will have your license key on it.
I have a Payment Question, Payment issue or VAT question
How do I hide the fretboard?
You can enable/disable the fretboard via the Fretboard Preferences, found under the Fretboard Menu.
Where do I change the app settings?
You can change a lot of the app settings via the menu bar in the app.
What are the letters on the left of the Manuscript View?
These are the note names of the pitches being displayed on the grand staff. It’s to help those users who don’t read notation very well.
What are the smaller chord symbols on the right, underneath the main symbol?
Chords can be described in multiple ways. A lot of players think of chords differently. For example, a C7(#5#9) chord could be thought of as an Ab Triad on top of a C7(no 5th) chord. I tried to be as thorough as possible and describe each chord with whichever names it could be described with.
I'm not hearing any sound when I play on my midi controller
ChordieApp doesn’t generate any audio. You need to use your DAW or a keyboard with sounds built in if you wish to hear what you’re playing. ChordieApp merely reads the MIDI data.
Which Operator Systems does ChordieApp run on?
Does ChordieApp run on Windows 10 or OS X Catalina?
I am using a USB-MIDI Adapter to connect my keyboard to my computer. I don't see anything when I play on my keyboard in Chordie
Here are a few things to check:
- Make sure the MIDI IN port on your adapter is plugged into the MIDI OUT port of your midi controller.
- Make sure your MIDI controller is transmitting on channel 1. ChordieApp only responds to channel 1 at the moment.
- If your midi keyboard has a USB port to connect to the computer and supports sending MIDI over USB directly, use that instead of your USB-MIDI Adapter. You might need to install drivers for your keyboard. Check your keyboard manufacturer’s website and keyboard user manual.
How do I use Chordie with my DAW and MIDI Controller on Windows?
Windows doesn’t allow midi devices to be shared between applications. You have to use LoopMIDI to act as a bridge between your DAW and ChordieApp.
In general terms, you have to do this:
- Install LoopMIDI and add a port
- Open your DAW
- Enable the LoopMIDI port you created as a MIDI Out destination in your DAW preferences.
Do not enable it as a MIDI In destination. Doing so will create a midi feedback loop and LoopMIDI will mute the port.
- Create an External MIDI Instrument track and set the destination to LoopMIDI port
- Open ChordieApp, and set ChordieApp’s midi input to LoopMIDI port.
Each DAW on Windows has these settings and options hidden under different menus.
Here is a search query on youtube you can use to see videos of how to do this for specific DAWs: https://www.youtube.com/results?search_query=Chordie+Windows
If you want to play midi files through ChordieApp, drag the midi file onto the External MIDI Track that is sending to LoopMIDI and press ‘play’.
Note: ChordieApp only responds to Midi Channel 1 at this time.
Why does ChordieApp need an internet connection?
The chord definitions are stored online so I can update them at will without needing to release an app update every time someone requests I add or modify a chord definition. The latest definitions are retrieved every time you run the app.
I think I found a mislabeled voicing or a bug. What do I do?
Take a screenshot. Email it along with a description of what you expected to see to email@example.com
I keep seeing flat symbols when I expect to see sharps!
Right now the app is using a spelling table to decide how to name notes. For the key of C, that spelling table is C Db D Eb E F F# G Ab A Bb B. That is why you’ll see E Ab B if you play an E Major Triad in the key of C.
Every key has its own spelling table. This spelling table is based on my note naming preferences. When I designed this system, most of my note-naming preferences were based on years of transcribing single-note solos (think Cannonball Adderley solos) where, for example, the most common way an F# was played in the key of C was in a line that always ascended. Sharps go up, Flats go down. I have plans to revise this entire system and give the end user more choice with regard to how notes are named.
When I use the app with O.B.S. I experience a lot of latency
This is a problem with O.B.S. and is not a bug in ChordieApp.
ChordieApp is a very small application and has minimal latency when used by itself or with your DAW.
Please see these search results regarding how to control Latency when using OBS: https://www.google.com/search?q=obs+latency+video